Privacy Notice

Last Updated: January 28, 2026

Information Collection and Processing

Contos Producoes LTDA ("Contos," "we," "us," or "our") collects personal information when you interact with our platform at contospro.com. We gather data including your name, email address, phone number, geographic location, device identifiers, IP address, and usage patterns. Information is collected through account registration, service usage, customer communications, and automated tracking technologies. We may also obtain information from third-party sources to enhance our services and verify user details.

SMS Communications and TCPA Compliance

By providing your mobile phone number, you expressly consent to receive SMS messages from Contos regarding service updates, promotional offers, and account notifications. Message frequency may vary up to 4 messages per week. Standard message and data rates may apply from your wireless carrier. To cancel SMS communications at any time, reply STOP to any message. For assistance, reply HELP or contact our support team. This consent is not a condition of purchase, and you may opt out without affecting other services.

Cookie Technologies and Tracking

Our website utilizes cookies, web beacons, and similar technologies to enhance user experience and collect usage analytics. These technologies help us remember your preferences, authenticate your sessions, and analyze website performance. We deploy both session cookies that expire when you close your browser and persistent cookies that remain until deleted. Third-party service providers may also place cookies for advertising and analytics purposes. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit website functionality.

Data Usage and Internal Processing

We utilize collected information to provide, maintain, and improve our services while personalizing your user experience. Your data enables us to process transactions, communicate important updates, respond to customer inquiries, and develop new features. We analyze usage patterns to optimize platform performance, prevent fraud, and ensure service security. Marketing communications and promotional offers are tailored based on your preferences and interaction history with our platform.

California Consumer Privacy Act Rights

California residents possess specific rights under the California Consumer Privacy Act (CCPA) regarding their personal information. You have the right to know what personal information we collect, use, disclose, and sell about you. California consumers can request deletion of their personal information, subject to certain exceptions, and opt out of the sale of personal information. We do not discriminate against users who exercise their CCPA rights. To submit requests or learn more about your privacy rights, contact us using the information provided below.

Security Measures and Data Protection

Contos implements comprehensive technical, administrative, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, and destruction. Our security protocols include encryption of sensitive data, secure server infrastructure, access controls, and regular security assessments. Employee access to personal information is restricted based on job responsibilities and subject to confidentiality obligations. While we maintain industry-standard security practices, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Sharing and Disclosures

We may share personal information with trusted service providers who assist in operating our platform, processing payments, delivering communications, and analyzing data usage. These third parties are contractually obligated to protect your information and use it solely for specified purposes. We may disclose information when required by law, to respond to legal proceedings, protect our rights and safety, or during business transactions such as mergers or acquisitions. We do not sell personal information to unaffiliated third parties for their independent marketing purposes.

International Data Transfers

As a Brazil-based company, Contos processes and stores data primarily within Brazilian jurisdiction under applicable data protection regulations. When we transfer personal information internationally for service provision or business operations, we implement appropriate safeguards to ensure data protection standards are maintained. Cross-border transfers comply with applicable privacy laws and may involve standard contractual clauses or other approved transfer mechanisms. Users outside Brazil acknowledge that their information may be processed in Brazil where different privacy laws may apply.

Minors and Children's Privacy Protection

Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under this age threshold. If we discover that we have inadvertently collected information from a child under 13, we will promptly delete such information from our systems. Parents or guardians who believe their child has provided personal information to Contos should contact us immediately. We encourage parents to monitor their children's online activities and educate them about sharing personal information safely.

User Rights and Account Management

You maintain certain rights regarding your personal information held by Contos, including the ability to access, update, correct, or request deletion of your data. Account holders can modify their information through their user dashboard or by contacting customer support. You may request a copy of personal information we maintain about you, subject to verification procedures and applicable legal restrictions. We will respond to legitimate requests within reasonable timeframes as required by applicable privacy laws.

Contact Information and Privacy Inquiries

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Contos Producoes LTDA using the following information:

We are committed to addressing your privacy concerns and will respond to inquiries promptly and professionally.

Policy Updates and Modifications

This Privacy Policy is effective as of January 28, 2026, and may be updated periodically to reflect changes in our practices, services, or applicable legal requirements. We will notify users of material changes through prominent website notices, email communications, or other appropriate channels. Your continued use of our services following policy updates constitutes acceptance of the revised terms. We encourage users to review this Privacy Policy regularly to stay informed about how we protect and handle personal information.